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Frequently Asked Questions
Everything customers in Ocala & Central Florida ask us before booking — pricing, coverage, licensing, and details on every service we offer. Can't find your answer? Call us directly.
Call (352) 230-1659General questions
Are you available on weekends and holidays?+
Yes. We're open 7 days a week from 7:00 AM to 10:00 PM, including weekends and most holidays. We answer the moment you call — no waiting for a shift change or callback window. Whether you're locked out on a Sunday evening or need a rekey on a Saturday morning, we treat every call with the same urgency as a weekday emergency.
How fast can you get to me?+
How soon we reach you depends on how close you are to our Ocala base. When you call, we give you an honest, real-time ETA based on our current location — not a pre-scripted estimate. We answer the moment you call and drive directly to you without stopping for other calls on the way.
Are you bonded and insured?+
Yes. We are a bonded and fully insured locksmith business operating in Ocala and Central Florida. Our business is properly registered in Florida, and we carry full general liability insurance and a surety bond on every job. Florida does not require a state-issued locksmith license in our service area, which means anyone can call themselves a locksmith with no accountability — which is exactly why we hold ourselves to a higher standard through bonding and insurance. Our technicians are background-checked before joining the team. Being bonded means you have financial recourse if something goes wrong. Being insured means your home, car, or business property is protected during every service call. We carry proof of insurance and can provide documentation on request.
Can you make a new key if I lost all of mine?+
Yes. For most residential locks we can cut a new key on-site using a code pull or by impressioning the lock cylinder directly — no original key needed. For vehicles, we can cut and program a new transponder key or key fob for the vast majority of makes and models right from our service van. The only exceptions are certain high-security residential key systems (like Medeco or Mul-T-Lock with patented blanks) or very new luxury vehicle models that require dealer-specific equipment. Call us with your vehicle year, make, and model or your lock brand and we'll confirm before coming out.
Will you damage my door or lock?+
Our standard approach is always non-destructive entry. We use professional lock picks, bypass tools, and air wedge systems designed to open locks without drilling, forcing, or bending the door frame. In the vast majority of car and home lockouts, we leave zero visible evidence the lock was ever opened. Drilling is an absolute last resort — used only when a lock is severely damaged, jammed, or broken in a way that cannot be resolved with picking. If drilling becomes necessary, we will explain why, get your approval, and quote a lock replacement before we start. We never damage property without your explicit consent.
Do you provide upfront pricing?+
Yes, always. We quote you the price over the phone before dispatching and confirm it on-site before touching anything. Our pricing is flat-rate for standard services: car lockouts run $75–$150, residential lockouts run $75–$150, and rekeying a 3-door home runs $75 to $130 depending on lock type. Commercial jobs are quoted based on scope. There are no fuel surcharges, trip fees, or after-hours markups within our operating hours of 7 AM to 10 PM, 7 days a week. The number we give you is the number you pay.
Do you repair sliding glass doors?+
Yes. We repair sliding patio doors across our whole service area — roller replacement for doors that stick, grind, or jump the track; handle set and latch replacement; mortise-style lock bodies on the doors built that way; stainless steel track caps where the aluminum sill has been grooved; and auxiliary foot locks and bolt locks for added security. We don't do glass replacement or screen doors, so if your issue is a cracked or fogged glass unit you'll want a glazing specialist instead. Sliding door work is quoted after we look at the door, because what it takes varies with whether the rollers are worn or just need adjusting, whether the panel is impact-rated, and whether the sill has been damaged. Old or discontinued hardware is rarely a problem: replacement handle sets are specified by hole spacing, latch position, keyed status, and mounting style rather than by the door's brand, so we measure what's there and fit a current equivalent into the original holes.
Are you a real local locksmith or a national dispatch company?+
We are 100% local. Locksmith Enforcement is owner-operated out of Ocala, FL — when you call (352) 230-1659, you speak directly with your technician or the owner, not a call center in another state. We do not subcontract jobs to third parties or use a national dispatch board. Every job is handled by our own bonded and insured technicians who are background-checked before joining the team. This distinction matters: many locksmith phone numbers you find online are national dispatch services that send whoever is available nearby, with no accountability for pricing or insurance. With us, the person you speak with is the person who shows up.
Emergency Locksmith questions
View Emergency Locksmith page →How fast can you respond to an emergency lockout in Ocala?+
We answer the moment you call and serve every community in our area. We come directly to you and don't stop for other calls on the way. When you call, give us your exact address and we'll give you a real-time ETA before we hang up. We operate 7 days a week from 7 AM to 10 PM — if it's outside those hours, call anyway and we'll try to help.
Will you damage my door or lock during a lockout?+
Our goal is always damage-free entry. We use professional lockpicking and bypass tools designed to open locks without drilling or forcing, and we succeed in the vast majority of cases without causing any damage to your door, frame, or lock hardware. Drilling is a last resort and only used when a lock is so severely damaged or jammed that non-destructive methods are not viable. If drilling is necessary, we'll tell you before we do it and explain exactly what it will cost to replace the lock. We carry common replacement hardware in our van so we can resolve everything in one visit.
Do you charge more for emergency calls at night or on weekends?+
We are open 7 days a week from 7 AM to 10 PM, and pricing during those hours is the same regardless of day or time — there is no weekend surcharge or evening markup. Our service hours are designed to cover the times when lockouts most commonly happen. All pricing is quoted upfront before any work begins, so you know exactly what you're paying before we touch the lock.
Can you rekey the lock after a lockout so this doesn't happen again?+
Yes, and many customers choose to do this. After a lockout, rekeying your lock reconfigures it to work with a new key, so if the lockout was caused by lost or stolen keys, those keys no longer work. We can rekey the lock right after getting you inside in the same service visit, typically in 15 to 20 additional minutes. If you also want spare keys made, we can do that at the same time. Rekeying after a lockout is one of the smartest investments you can make — it costs very little and eliminates a major vulnerability.
Residential Locksmith questions
View Residential Locksmith page →How much does it cost to rekey my home in Ocala?+
Rekeying a standard home with three exterior doors typically costs between $75 and $130 in our service area, depending on the number of locks, their brand, and whether any require special handling. Per-lock pricing is also available if you only want certain doors rekeyed. The cost of rekeying is always significantly less than replacing locks outright, yet provides the same security benefit — all old keys simply stop working. We quote the price upfront before starting, so you always know the total before we begin. Same-day service is available 7 days a week.
What's the difference between rekeying and replacing a lock?+
Rekeying changes the internal pin configuration of your existing lock cylinder so it works with a new key. The lock hardware stays the same — only the pins change. Lock replacement means removing the entire lock and installing new hardware. Rekeying is the right choice when your lock is in good condition and you simply want new keys — it's faster and costs less. Lock replacement makes sense when your hardware is worn, damaged, low-quality, or you want to upgrade to a higher-security or smart lock. We can advise which is appropriate after a quick look at your existing hardware.
Do you install smart locks for home use?+
Yes. We install a range of keypad and smart locks including Schlage Encode Plus, Kwikset Halo Touch, Yale Assure, and Ultraloq U-Bolt. These locks range from simple keypad-only models to full Wi-Fi locks that integrate with Apple HomeKit, Amazon Alexa, and Google Home. They allow you to set unique codes for family members, cleaners, or contractors, check lock status remotely, and receive activity alerts. Most standard residential doors in the Ocala area accept these locks without modification. Installation typically takes 20 to 30 minutes per door including app setup.
Commercial Locksmith questions
View Commercial Locksmith page →What is a master key system and does my business need one?+
A master key system is a set of locks that are all keyed differently at the individual level — so each employee key only opens the doors they're authorized to access — but are also part of a hierarchy where a master key opens all of them. This eliminates the need to carry large key rings, makes it easy to restrict access by department or role, and allows you to rekey just one zone if a key is lost without affecting the rest. Businesses that typically benefit most include apartment complexes, office buildings with multiple tenants, retail centers, medical offices, and warehouses. We design systems for any size facility and can add or change cylinders as the business grows.
Can you rekey a commercial building after an employee leaves?+
Yes, and we recommend doing it promptly when a key holder leaves, especially if the departure was not on good terms. Rekeying can be done at the individual cylinder level — so only the lock the former employee had access to needs rekeying — without disturbing the rest of the master key system. If your building uses a restricted key system (where keys cannot be duplicated at hardware stores), rekeying may not even be necessary if the key is returned. We can assess your current system and recommend the most cost-effective way to restore security after a personnel change.
Do you handle commercial locksmith work for property managers in Ocala?+
Yes, property management is a core part of our commercial work. We handle turnover rekeying for apartment complexes, condo associations, and rental properties — making sure each new tenant gets a fresh set of keys that work only for their unit. We also handle on-call lockout service for property managers, emergency lock repair after forced entry, and lock hardware upgrades across multiple units. Property managers with ongoing needs can set up a service account with us for priority dispatch and consistent pricing.
Automotive Locksmith questions
View Automotive Locksmith page →Can you program a car key without going to the dealership?+
Yes, for the majority of vehicle makes and models. We carry professional-grade automotive key programming equipment that covers most domestic vehicles (Ford, GM, Chrysler/Ram), Japanese makes (Toyota, Honda, Nissan, Subaru), and European brands (VW, BMW, Audi, Mercedes) for many model years. When you call, give us the year, make, model, and VIN of your vehicle and we'll confirm in advance whether we can program your key on-site. The rare exceptions are some luxury or specialty vehicles that require dealer-only programming — we'll be upfront if that's the case rather than wasting your time.
How much cheaper is an automotive locksmith versus a dealership for a new key?+
Typically 40 to 60 percent less, depending on the vehicle. Dealerships charge for parts, programming, and a significant labor markup. A locksmith provides the same cut-and-programmed key with lower overhead. For example, a Toyota key fob that costs over $200 at a Toyota dealer is often $129–$259 from us. Luxury vehicles with proprietary systems have less price spread, but savings are still common. We always quote the price before starting so you can compare — we don't hide fees or tack on charges after the work is done.
What do I do if I lost all copies of my car key?+
Call us with your year, make, model, and VIN — you can find the VIN on your dashboard (visible through the windshield on the driver's side) or on your registration card. We'll look up the key specifications, cut a new blade from scratch, and program it to your vehicle's immobilizer system. This is called an 'all keys lost' scenario and takes a bit longer than a standard duplicate cut, but we can handle it on-site for most vehicles without towing. It's important not to attempt repeated wrong-key starts, as some vehicles lock the immobilizer after multiple failed attempts.
Lock Rekeying questions
View Lock Rekeying page →How long does it take to rekey a house?+
A standard home with three exterior doors — front door, back door, and garage entry — typically takes 30 to 45 minutes to rekey. Each lock cylinder is removed, the pins are reconfigured by a locksmith to match the new key, and the cylinder is reinstalled. If you have additional doors, a detached garage, or outbuildings you want included, add about 10 to 15 minutes per additional lock. We also cut new keys to match during the service call. Many customers request two or three copies of the new key while we're there — we can accommodate that with no extra trip charge.
Should I rekey or replace my locks when moving into a new home?+
Rekeying is almost always the right answer unless the hardware itself is damaged, extremely low quality, or you want to upgrade security. Rekeying costs a fraction of what replacing locks costs and provides the exact same security benefit: old keys become useless. Lock replacement is worth considering if your deadbolts are builder-grade (Grade 3) and you want to upgrade to Grade 1 security, if the hardware is worn or damaged, or if you want to add a smart lock. In many cases, we can advise a mix — rekey the good locks, replace the ones worth upgrading — to get the best result for your budget.
Do you do rekeying for apartment complexes and rental properties?+
Yes. Property management rekeying is a core service we provide throughout Ocala, Belleview, Summerfield, The Villages, and surrounding communities. We handle single-unit turnovers (same-day service available), multi-unit complex rekeying on a schedule, and standing agreements for property managers who need consistent, reliable service between tenants. We track the key codes used for each unit and maintain organized records so future rekeying is faster. If you manage more than 10 units, ask us about our property management service account for priority scheduling and flat per-unit pricing.
New Lock Installation questions
View New Lock Installation page →What is the best deadbolt for a home in Ocala?+
For most Ocala-area homes, we recommend the Schlage B60N or Schlage B62N as an upgrade from builder-grade hardware. These are ANSI Grade 1 deadbolts — the highest residential security rating — with a hardened steel bolt, pick-resistant cylinder, and anti-saw pins. They're significantly stronger than the Kwikset or Defiant deadbolts typically installed by builders, and they're priced reasonably. For homeowners who want smart lock capability, the Schlage Encode Plus adds Wi-Fi and Apple Home Key compatibility. For maximum security — particularly on commercial properties or high-value residential homes — Medeco and Mul-T-Lock offer restricted key systems that cannot be duplicated at hardware stores.
How much does it cost to install new locks throughout my home?+
A typical three-door home with front door, back door, and garage entry averages $225 to $400 for Grade 1 deadbolt installation, including hardware. If you want smart locks instead of traditional deadbolts, add approximately $100 to $150 per door for the smarter hardware (smart lock device cost not included in this estimate). We quote everything upfront so you know the total before we begin. For homes with multiple entry points or those wanting a mix of standard deadbolts and smart locks, we'll walk through the options and give you a written quote that fits your budget.
Do you install locks for commercial new construction in Ocala?+
Yes. Commercial new construction lock installation is one of our higher-value services. We work directly with general contractors, developers, and building owners to supply and install all door hardware throughout the build — from main entrance commercial deadbolts to interior office locks, storage room hardware, and exit devices. We handle scheduling to fit construction timelines, provide keys at handoff, and can set up a master key system so the owner has a single key for the entire building while staff keys work only for their authorized zones. Call us early in the planning process to quote the full hardware package.
Car Lockout questions
View Car Lockout page →How fast can you reach a car lockout in Ocala?+
We serve every Ocala neighborhood — Silver Springs Shores, College Park, Pine Run, Fore Ranch, downtown, and On Top of the World — along with Belleview, Summerfield, The Villages, Lady Lake, and Wildwood. We give you a real-time ETA when you call, not a generic estimate.
Will you damage my car getting it open?+
No. We use professional slim-jim and air wedge tools designed for damage-free automotive entry. These work by manipulating the internal lock mechanism through a small gap in the door frame without scratching paint, bending the door, or cracking windows. The vast majority of cars we open show zero evidence that a locksmith was involved. We will never force a door or break a window without your explicit permission.
Do you cover all vehicle makes and models?+
Yes for the vast majority of vehicles — Ford, GM, Chrysler/Ram/Jeep, Toyota, Honda, Nissan, Hyundai, Kia, Subaru, Mazda, VW, BMW, Mercedes, Audi, and others. A small number of vehicles with very unusual door architecture or flush handles may require a different approach. Call us with your year, make, and model and we'll confirm before driving out.
What if I'm not near Ocala — do you cover The Villages, Leesburg, or Inverness?+
Yes. We serve the entire service area shown below — from Ocala to The Villages, Lady Lake, Wildwood, Leesburg, Fruitland Park, Hernando, Inverness, and all points in between. We serve the entire area from our Marion County base — call us for a current ETA.
Residential Lockout questions
View Residential Lockout page →How long does it take to open a house lockout in Ocala?+
We serve every Ocala neighborhood. Once on-site, picking a standard residential deadbolt takes 5 to 15 minutes depending on the lock. We do not drill unless the lock is physically damaged or broken — non-destructive entry is always our first approach and succeeds in the vast majority of cases.
Will my door or lock be damaged during the lockout?+
No — non-destructive entry is our standard method. We pick or bypass the lock using professional tools that work on the cylinder pins without damaging the hardware. After we're done, the lock functions normally. Drilling is only used as a last resort when the lock is physically seized, broken, or so severely worn that picking is not viable — and we always inform you before drilling and quote any replacement hardware.
Can you open a lockout if I have a high-security lock like Medeco or Mul-T-Lock?+
High-security locks are designed to resist picking, so entry takes longer and may not always be possible without drilling. Call us with your lock brand and we'll advise honestly on the likely approach before we dispatch. In many cases we can still open them non-destructively; in others, drilling and replacement is the faster path. We carry common high-security replacement cylinders in the van.
Can you rekey my lock after a home lockout?+
Yes, and we recommend it when a lockout involves lost or potentially stolen keys. We rekey the lock at the same visit — typically 15 to 20 additional minutes per lock — so anyone holding the old key can no longer use it. We cut new keys on-site and can make as many copies as you need in the same visit.
Commercial Lockout questions
View Commercial Lockout page →Do you handle commercial lockouts for offices and retail stores in Ocala?+
Yes. Commercial lockouts are a regular part of our work — offices, retail stores, restaurants, warehouses, and medical suites throughout Ocala and Marion County. We serve commercial addresses throughout Ocala, The Villages, Wildwood, and the surrounding Lake County area. We operate 7 days a week from 7 AM to 10 PM.
Can you open electronic keypad or card-reader locks?+
In many cases, yes. Access control doors with failed keypads, dead batteries, or locked-out codes can often be bypassed or reset on-site. The specific approach depends on the hardware brand and whether the access controller is accessible from the interior. Call us with the hardware brand and model and we'll advise before dispatching. For complex networked access control systems, we may recommend contacting your access control provider directly.
Will the commercial lock be damaged during the lockout?+
Our goal is always non-destructive entry. Commercial hardware — particularly mortise locks and Grade 1 cylindrical locks — is designed for high durability and can often be picked or bypassed without damage. Panic bars and exit devices can usually be accessed from the exterior without damage using specialty tools. If a lock is so worn or seized that non-destructive entry is not viable, we'll tell you before resorting to drilling and quote the replacement hardware. We carry common commercial replacement cylinders in our van.
Can you rekey or re-secure the commercial lock after a lockout?+
Yes. After a commercial lockout — especially if caused by lost or stolen keys — rekeying the lock immediately is the smart move. We carry commercial cylinder pin sets and can rekey most commercial deadbolts and cylindrical levers at the same visit. If the lock was damaged (forced entry, broken key) we can replace the cylinder or the full lock on the spot in many cases. We also advise on whether upgrading to a restricted key system makes sense for your business.
Safe Unlock & Service questions
View Safe Unlock & Service page →Can you open my safe without drilling it?+
In most cases, yes — we attempt non-destructive entry first, whether that's manipulating a mechanical dial, diagnosing and resetting an electronic lock, or picking a key-locking mechanism. Whether it's possible depends on the safe's brand, age, and lock type, and on how well-maintained the mechanism is. Higher-security safes with hardened, anti-manipulation mechanisms are more likely to require drilling. We'll assess the specific safe over the phone or on-site and give you an honest answer before we start, rather than assuming the worst case.
I forgot my safe's combination — what do I do?+
Call us with the safe's brand and model number if you have it (usually on a plate inside the door or on the back). That tells us the lock type and whether manipulation is likely to work. Avoid repeatedly guessing combinations on an electronic lock, since some models lock out for a period after several failed attempts. If you have any paperwork or a purchase receipt with a factory combination or reset code, that can sometimes resolve it immediately without a service call at all.
Do you work on both home and business safes?+
Yes. Home safes are usually smaller mechanical or electronic models used for documents, cash, or firearms. Business safes range from office cash drawers to larger floor-mounted or fireproof models used for end-of-day deposits or records. The approach is similar, but commercial safes are more likely to be higher-security models, and we'll factor that into the time and cost estimate we give you before starting.
Master Key Systems questions
View Master Key Systems page →How many doors do I need before a master key system makes sense?+
There's no hard minimum, but master key systems earn their cost fastest on properties with more than about 6 to 8 doors and more than one person needing different levels of access — a small office with an owner, a manager, and staff; an apartment building with a superintendent and unit-level access; an HOA with common areas and individual units. Below that, standard keying with a couple of duplicate sets is often simpler and cheaper. We'll give you an honest read on whether your property is a good fit before recommending a full system.
What's a restricted keyway and do I actually need one?+
A restricted keyway uses a key blank profile that's patented and controlled — hardware stores and other locksmiths can't cut blanks for it, only the locksmith of record (or the manufacturer) can, and usually only for people the property owner has authorized. This matters most for properties with turnover — rental units, offices with departing employees, buildings where you can't be certain every issued key has been returned. If your property has low turnover and a small, trusted group of key holders, a standard keyway with good record-keeping may be sufficient. We'll walk through the tradeoff with you.
Can you convert my property's existing standard keys into a master key system?+
Yes. Converting an existing property usually means rekeying the cylinders to a new keying chart rather than replacing all the hardware, which keeps the cost close to a standard rekeying job per door plus the design work. We'll survey your current locks first — most standard residential and commercial cylinders can be rekeyed into a master system; a few older or heavily worn cylinders may need replacement instead, which we'll flag during the survey rather than after the work starts.
Smart Lock Installation questions
View Smart Lock Installation page →Which smart lock brand do you recommend?+
It depends on what you want it to do. For straightforward keypad convenience without WiFi, Kwikset Halo Touch or a standard Schlage Encode work well. For full remote access and app control, Schlage Encode Plus (built-in WiFi) or Yale Assure with a WiFi bridge are strong options. For homes already using a smart home hub, a Z-Wave or Zigbee-compatible lock integrates more cleanly than a standalone WiFi model. We'll ask about your existing devices and how you actually plan to use the lock before recommending a specific model rather than defaulting to whatever's most expensive.
Will a smart lock fit my existing door?+
Most standard residential doors accept smart deadbolts without modification, since they're built to fit the same backset and bore hole sizes as traditional deadbolts. The most common fit issues are with older doors that have non-standard prep, very thick or very thin doors outside typical range, or doors where the existing strike plate is misaligned. We check this before you buy hardware when possible, so you're not returning a lock that doesn't fit.
What happens to my smart lock if the power or WiFi goes out?+
Nearly all smart locks include a physical keypad code as a backup that works independent of WiFi — the WiFi connection is only needed for remote access and notifications, not for the lock to function day-to-day. Most also include a physical key override or a 9-volt battery terminal on the outside to jump-start a dead lock battery in an emergency. We test both backup methods with you during installation so you know they work before you need them.
Key Duplication questions
View Key Duplication page →Can you copy a key that says 'do not duplicate' on it?+
We can, but only after verifying you're authorized to have a copy — typically by confirming with the property owner or property manager on record, since that stamp exists specifically to prevent unauthorized copies. If you're a tenant, homeowner, or authorized key holder, this is usually a quick confirmation. We won't cut these keys for someone who can't establish that they're supposed to have one, even if they have the original key in hand.
Why do some of my keys cost more to copy than others?+
Cost mostly comes down to the blank. Standard residential keys use common blanks we keep in bulk. Less common profiles — certain European brands, older furniture hardware, specialty mailbox systems — use blanks we may need to source, which raises the cost. Restricted and high-security keys use patented blanks that are more expensive to purchase and require authorization to cut at all, which is reflected in the price.
Can you make a working key if I've lost the only one I had?+
Often yes, without needing to replace the whole lock. We can pick most residential and light commercial locks, then decode the lock's pin configuration directly and cut a new key to match — no original key needed. This costs more than a simple copy since it involves both entry and decoding, but it's usually still less than replacing the lock hardware entirely.
Car Key Programming questions
View Car Key Programming page →What information do you need to program a car key?+
The vehicle's year, make, model, and VIN — the VIN is visible through the windshield on the driver's side dash, or on your registration and insurance card. With that, we can confirm whether we cover your vehicle's programming system before we drive out, and identify exactly which key or fob part you need so we're not guessing on-site.
How is this different from just cutting a key blank?+
Cutting is only the physical shape that turns the lock or opens the door. Programming is the separate step that tells your car's immobilizer computer to recognize that specific key's embedded chip. A key can be cut perfectly and still not start the car if it isn't programmed — this is the most common reason a cheap online key blank doesn't work even though it looks correct.
Do you offer all-keys-lost service, and how long does it take?+
Yes. All-keys-lost takes longer than adding a key since there's no existing key to authorize through — we decode the vehicle's system from the VIN, cut a new blade, and program it directly to the immobilizer. Most vehicles are still completed on-site in one visit. A small number of makes require a security wait period built into the vehicle's own system regardless of who's doing the programming — we'll tell you upfront if your vehicle has that built-in delay.
Interchangeable Core Locks questions
View Interchangeable Core Locks page →Is an interchangeable core system worth it for a small property?+
IC cores earn their cost on properties with regular turnover — apartment complexes, rental units, offices that change staff or tenants often — where routine rekeying happens frequently enough that avoiding a service call each time adds up. For a property with one or two doors and rare turnover, standard cylinders and occasional professional rekeying is usually simpler and cheaper. We'll give you a straight answer on whether the switch makes sense for your specific property rather than defaulting to the more expensive system.
Can I convert my existing commercial locks to interchangeable core?+
In most cases, yes — many commercial lock bodies (particularly Schlage, Corbin Russwin, and similar Grade 1/2 commercial hardware) accept an IC core retrofit without replacing the full lock, since the core housing is a standard format across brands that support it. We'll survey your existing hardware to confirm compatibility before quoting, since a small number of lock bodies aren't IC-compatible and would need full replacement instead.
What happens if a control key is lost?+
This is the one real vulnerability of an IC system, since a lost control key could theoretically let someone pull and swap cores throughout the property. If a control key is lost or a control-key holder leaves under bad circumstances, we recommend rekeying to a new control key level promptly — which affects the control-key layer only, not the individual door cores, so it's a contained fix rather than a full property rekey.
Mailbox Lock Service questions
View Mailbox Lock Service page →My mailbox key broke off in the lock — can you fix it?+
Yes. We extract broken key fragments from mailbox cam locks the same way we do from door locks, and in most cases the existing lock can stay in place — we extract the piece, verify the lock still turns cleanly, and cut you a new key. If the lock itself was already worn or damaged before the key broke, we'll recommend replacement instead of forcing a repair that won't hold up.
Do you work on USPS cluster mailbox units at apartment complexes?+
Yes. We service individual compartment locks on USPS-approved cluster box units (CBUs) commonly used at apartment complexes and HOA communities, including replacing a single failed compartment lock without needing to swap out the whole unit. For larger properties, we can also set up a maintenance schedule so mailroom lock issues get handled proactively instead of one complaint at a time.
Can you make a new key without removing the mailbox from the wall or post?+
In almost every case, yes — mailbox lock service is done in place. We only need to remove the mailbox itself in unusual situations, like a badly corroded or physically damaged mount. For a standard stuck lock, broken key, or lost key, we work directly on the lock without disturbing the mailbox mounting.
Lock Repair questions
View Lock Repair page →My deadbolt is hard to turn — does it need to be replaced?+
Usually not. A hard-to-turn deadbolt is most often caused by a misaligned strike plate forcing the bolt to bind, or dirt and dried lubricant inside the cylinder. Both are repairable in a short visit without replacing the lock. We'll test the door alignment and cylinder action first — if the hardware itself turns out to be worn out or damaged internally, we'll tell you that's the case rather than repairing something that will just fail again in a few months.
How do I know if I need a repair or a full lock replacement?+
The general rule: if the lock's core mechanism still functions correctly once cleaned and adjusted, repair is the right call. If the cylinder itself is worn to the point of unreliable operation, if internal components are broken rather than just worn, or if the lock is old, low-security hardware you'd want to upgrade anyway, replacement makes more sense. We diagnose on-site and give you both the repair cost and a replacement quote so you can decide, rather than only presenting the more expensive option.
Can you repair locks from any brand?+
We stock common repair parts for the major residential and commercial brands — Schlage, Kwikset, Yale, Baldwin, Defiant — and can usually source parts for less common brands within a day or two if needed. For very old or discontinued hardware where parts are no longer made, replacement with comparable modern hardware is often the more practical path, and we'll explain why if that's the situation with your specific lock.
Ignition Repair questions
View Ignition Repair page →Why is my key suddenly hard to turn in the ignition?+
Almost always gradual wear — the internal tumblers in the ignition cylinder are shaped to match your key's cuts, and years of turning the same key wears both the key and the tumblers slightly. Eventually the fit gets loose enough that the cylinder hesitates or needs the key wiggled to catch. A worn key is the cheaper possible fix (a fresh-cut key can sometimes resolve it), but if the cylinder itself is worn, only cylinder replacement fixes it long-term. We check both before recommending a repair.
My key is stuck in the ignition and won't come out — what's wrong?+
On most vehicles, the ignition won't release the key unless certain conditions are met first — typically the transmission needs to be fully in Park (or the clutch engaged on manuals), and some vehicles also require the steering wheel to be roughly centered to disengage the steering lock. If those conditions are met and the key still won't release, it's likely a mechanical issue inside the cylinder itself. Don't force it — forcing a stuck key is one of the most common ways an ignition cylinder gets damaged badly enough to need full replacement instead of a simpler fix.
Can you replace my ignition cylinder without towing my car to a shop?+
Yes, for the large majority of vehicles — ignition cylinder replacement is mobile work we do on-site, at your home, office, or wherever the vehicle currently is. After replacing the cylinder, we program it to accept your existing key or cut and program a new one, so the car is fully drivable when we leave. A small number of vehicles with ignition systems integrated tightly into a security module may require dealer-level equipment — we'll tell you upfront if that's the case for your specific vehicle rather than after we've started.
Sliding Glass Door Repair questions
View Sliding Glass Door Repair page →Can my sliding glass door be repaired, or do I need a whole new door?+
In the large majority of cases it can be repaired. The glass, the frame, and the panel are usually fine — what has failed is a wear part: the rollers, the handle set and its latch, or the track surface the panel runs on. Full door replacement is genuinely warranted when the frame itself is corroded through, the panel is racked out of square, or the insulated glass unit has failed and fogged. We tell you which of those you're actually dealing with before quoting anything, and we'll say so plainly if a repair isn't worth doing on a particular door.
Why is my sliding door suddenly so hard to push?+
Almost always the rollers. Each panel rides on two roller assemblies at the bottom, and after years of grit, sand, and Florida humidity the bearings seize or the wheels wear flat. Once they stop rolling, you're dragging the full weight of a glass panel across an aluminum sill. The tell-tale signs are a door that got gradually heavier over months rather than failing overnight, a grinding or scraping sound, and a visible groove worn into the track. Lubricating the track is a common first attempt but it doesn't help a seized roller — it just makes the grinding quieter for a week.
Do you work on all sliding door brands?+
Yes — including PGT, Milgard, Andersen, Pella, Arcadia, Superior, and the unbranded aluminum doors common in homes and condos built through the 1970s and 1980s across Marion, Sumter, and Lake Counties. Older doors are the ones people assume can't be fixed because the original hardware is discontinued. In practice, replacement handle sets are sold by hole spacing and latch position rather than by door brand, and roller assemblies are made to a handful of standard rail profiles — so we measure the existing part and fit a current equivalent from makers like Amesbury Truth, Interlock, Lawson, or Sash Controls rather than hunting for an obsolete original.
How long does a sliding door repair take?+
A handle set replacement is typically 30 to 60 minutes. Roller replacement runs longer — usually 1 to 2 hours per panel — because the panel has to come out of the frame, which on a large or impact-rated door means two people and careful handling of a heavy glass unit. If a track cap is needed as well, add roughly another hour. We aim to finish in a single visit, and we carry common rollers plus handle sets in the standard hole spacings so most jobs don't need a return trip for parts.
Is a sliding glass door a security weak point?+
It can be, and it's worth taking seriously. The standard factory latch is a light hook that engages a thin keeper in the jamb, and on a worn door with sagging rollers the panel has enough play to be flexed or lifted clear of the latch entirely. That same wear you notice as an annoyance is also what makes the door easier to defeat. Fixing the rollers so the panel sits tight in its track removes most of that play, and adding an auxiliary foot lock or bolt lock gives a second, independent point of engagement that doesn't rely on the original latch at all.
Sliding Door Handle & Lock Replacement questions
View Sliding Door Handle & Lock Replacement page →My sliding door handle is loose and the door won't lock — what's wrong?+
On most patio doors the latch is built into the handle set, so a loose handle and a latch that won't catch are usually the same failure. The set is held to the panel by threaded posts running through the stile; years of pulling loosens or strips them, the handle starts to rock, and it stops driving the latch properly. Tightening those screws is worth trying first and sometimes solves it outright. If the handle is now solid but the latch still won't engage, the set itself is worn and needs replacing. On the less common mortise-type doors there's a separate lock body recessed in the stile edge, and that body can fail independently of a perfectly good handle — which is why we check which type you have before quoting a part.
Can you replace just the lock, or do I need a whole new handle set?+
It depends which type of door you have, and that's the first thing we check. On the common design, the latch is integrated into the handle set — there is no separate lock to replace on its own, so the set goes as a unit. On a mortise-type door the recessed lock body and the handle set are genuinely separate parts: if the latch is failing but your handles are solid we replace only the lock body, and if the handles are loose or their posts are stripped while the latch works fine, we replace only the handles. On a door old enough for one to have failed the other is often close behind, so we'll show you the condition of both and let you decide rather than automatically quoting the pair.
My sliding door hardware is from the 1980s and nobody stocks it. Can it still be fixed?+
Almost always, yes. This is the single most common reason people are told to replace an entire patio door. The original branded part is genuinely unavailable — but replacement handle sets aren't sold by door brand, they're sold by specification: hole spacing, center or offset latch, keyed or non-keyed, surface mount or mortise type. We measure the existing hardware and fit a current set from a maker like Amesbury Truth, Interlock, Lawson, Windor, or Sash Controls into the original holes. On mortise-type doors the same logic applies to the lock body, matched on faceplate length, screw spacing, and spindle height. Occasionally an unusual cutout needs minor modification, and we'll tell you before doing anything irreversible to the panel.
How do I know which sliding door handle I need?+
Four measurements settle it. First, hole spacing — the distance between the centers of the two mounting screw holes on the handle. Most patio doors use 3-15/16″, but sets are made from roughly 3-1/2″ up to 11-15/16″, and a set that's off by a fraction of an inch will not mount. Second, latch position: a center latch sits in line with the handle, an offset latch sits below it. Third, keyed or non-keyed from the exterior. Fourth, whether the set is surface mounted to the face of the stile or mortise type, recessed into the stile edge. Finish is the only part that's purely preference. If you're calling us, measure the hole spacing and photograph the inside and outside handle — that's usually enough for us to bring the right part on the first visit.
Is the standard factory latch on a sliding door actually secure?+
On its own, not very. Most patio doors ship with a light hook latch engaging a thin keeper in the jamb — adequate to hold the door closed, but it depends on the panel having no play in its track. On a worn door the panel can be flexed or lifted enough to clear that latch. The practical fix has two parts: get the rollers and panel height right so the door sits tight in the frame with nothing to exploit, then add an auxiliary foot lock or bolt lock as a second, independent point of engagement. Together those cost far less than a new door and address the real weakness rather than just adding another lock to a loose panel.
Can you key my patio door to match my house key?+
Yes, when you're using a keyed exterior handle set. We fit the new handle set with a cylinder that can be keyed to your existing house key, so the patio door opens on the same key as your front door rather than adding another one to the ring. This does require your other locks to use a compatible keyway — we check that on-site before ordering, and if they don't match, rekeying the house locks to a common key is a straightforward add-on we can do in the same visit.
Sliding Door Roller Replacement questions
View Sliding Door Roller Replacement page →How do I know whether my door needs new rollers or just cleaning and lubrication?+
The pattern of the failure tells you. A door that needs cleaning gets gritty and noisy but stays roughly as heavy as it always was, and it improves noticeably after you vacuum the track and lubricate it. A door that needs rollers gets progressively heavier over months or years, grinds or scrapes rather than rattles, and barely improves after lubrication — because you're not lubricating a rolling wheel, you're greasing a seized one so it slides more quietly. The other reliable sign is a visible groove worn into the aluminum sill, which only happens once the panel has been dragging rather than rolling.
Should I get steel or nylon rollers?+
It depends on the panel weight and how the door was designed. Sealed-bearing steel rollers handle heavy and impact-rated panels far better and last longer in a sandy, humid environment, which is why we default to them on most Central Florida patio doors. Nylon rollers run quieter and are appropriate on lighter panels and on doors whose bottom rail profile was designed around them. The bigger factor in how long the new rollers last is usually the condition of the track underneath — good rollers on a grooved sill will wear out early regardless of material.
Can I replace sliding door rollers myself?+
It's a real DIY job on a small, light door, and the parts themselves are inexpensive. The risk is the panel. Getting it out means lifting a heavy sealed glass unit up into the head track and angling it clear of the sill, and if it racks or drops, you've turned a parts-level repair into a glass replacement that costs many times what the rollers did. That risk scales sharply with panel size and is highest on impact-rated doors, which are heavier than they look. The other common DIY outcome is fitting new rollers onto a track that's already grooved, which quietly ruins them within a season.
My door came off the track completely — is that the same problem?+
Usually yes, and it's the late stage of it. When rollers wear down far enough, the panel sits low in the frame and loses engagement with the head track above, so a firm shove can pop it out — a real hazard given the weight of the panel. Lifting the door back into the track without addressing the rollers will get you through the day, but it will come out again. Replacing the rollers restores the panel's proper ride height, which is what keeps it captured by the head track in the first place.
Will new rollers fix my door not locking?+
Frequently, yes — and it's the reason we check the rollers even when the complaint is about the lock. As rollers wear, the panel drops by a fraction of an inch, which is enough to move the latch out of line with its keeper in the jamb. The result is a latch that only catches if you lift the door slightly while turning the handle. Restoring the correct panel height usually brings the latch and keeper back into alignment on its own. If the latch still doesn't engage cleanly after that, the hardware itself has worn — on most doors that means replacing the handle set the latch is built into, and on mortise-type doors the recessed lock body.